We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@dadamarine.com. Please note that returns will need to be sent to the following address:
DADA MARINE INC
a/s Customer Care
424-3000, 12 Avenue North, Sherbrooke QC J1H 5H3 Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@dadamarine.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Some items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
As we stand behind everything we sell. If for any reason you are not satisfied with your purchase, you may return items within 30 days of purchase. All goods returned within 30 days of purchase must be unused and in original packaging. That includes any tags, product manuals, additional parts that came with the product. We are happy to accept your unwanted item however, we must be able to sell it to someone else. So please return products complete. Incomplete or damaged items will be returned to you at your expense and or charges will be applied. Some items cannot be returned as they are final sales items.
Note: There is a 5% transaction/restocking fee appliable on the returned or cancelled items.
